• We accept the following file formats: .TIF, .TIFF, .EPS, .AI, .PSD, .BMP, .GIF, .JPG, .PNG, .PDF.

• Be sure that all files have been converted to CMYK color mode.

• All images need to be uploaded at a resolution of 350 dpi (signage should be 150 dpi).

• Please provide the correct bleed. For the bleed for your product, refer to the bleed section.

• Outline all fonts when working in Illustrator, embed fonts in other programs, and flatten all layers when working in Photoshop.

• Include all files needed to process the job: page layout files, imported images, fonts and other support files.

• Please compress your file(s) (2MB or larger) before uploading your files. If you do not have a file compression program, you can download one by clicking on this link.

If you should receive a product that you are not satisfied with and would like to file a complaint, you can create an order issue by following these directions:

1. Log in to your account.
2. Go to “My Orders”.
3. Click on the order number.
4. Click on “Create a New Issue”.
5. Once you see the message box, type in the issue(s) with your product. After you have explained the issue(s), click on “Submit”.

This creates an immediate order issue within the department that oversees problems with orders. They will contact you within 24-48 hours of receipt of your message. Please allow them this given time to review the files, pull the batch and check to see what happened with your order. They will then contact you via email and work with you to resolve the matter as quickly as possible.